Return & Refund Policy

We want you to be completely satisfied with your purchase. If you are not, please review the following return and refund terms:

1. Return Eligibility

• Returns must be requested within 14 days of delivery.

• Items must be unused, in original packaging, with all accessories included.

• Proof of purchase (order ID) must be provided.

2. Non-Returnable Items

• Customized or engraved products.

• Clearance or final-sale items.

• Products damaged due to misuse, accidents, or unauthorized repairs.

3. Return Process

Contact us via email before sending back any product. Unauthorized returns will not be accepted. Once approved, you may ship the item back at your cost, unless the return is due to our error. We recommend using a trackable service.

4. Refunds

After receiving and inspecting the returned item, we will notify you of approval. Refunds are processed within 7–10 business days to your original payment method. Please allow additional time for banks or card issuers to reflect the refund.

5. Exchanges

We replace defective or damaged items at no extra cost. To request an exchange, email our support team with photos of the issue.

6. Late or Missing Refunds

If you do not see your refund after the stated period, please check with your bank or PayPal account first. If the issue persists, contact us for assistance.

7. Contact Information

For returns, refunds, or warranty claims, please contact:
📧 Email: 13435369616@163.com
🏢 Address: Shenzhen Feilv Technology Co., Ltd., Room 403, Unit 2, Building 9, Huaxin Village, No. 4001 Huaqiang North Road, Futian District, Shenzhen, Guangdong, China